Shipping Policy

Effective Date: February 20, 2025

At Tack9, we are committed to delivering high-quality dog, cat, and horse accessories quickly and efficiently. Please review our shipping policy below for details on processing times, delivery estimates, and shipping options.

1. Shipping Rates and Delivery Times

Domestic Orders (within [Country])

  • Standard Shipping: [Insert shipping rate, if applicable]
    • Estimated Delivery Time: [Insert estimated time, e.g., 5-7 business days]
  • Expedited Shipping: [Insert expedited shipping rate, if applicable]
    • Estimated Delivery Time: [Insert estimated time, e.g., 2-3 business days]

International Orders

  • We ship to select countries worldwide.
  • Shipping rates and delivery times vary based on the destination.
  • Estimated Delivery Time: [Insert estimated time, e.g., 7-14 business days]

🚨 Note: Delivery times may be affected by factors such as location, weather, or customs delays.

2. Order Processing

  • Orders are processed within 1-2 business days (excluding weekends and holidays).
  • You will receive an order confirmation email once your purchase is complete.
  • Once shipped, a tracking number will be sent to your email so you can monitor your shipment.

3. Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Certain products may have shipping restrictions due to size, weight, or destination. If any item in your order cannot be shipped, we will notify you.

4. Free Shipping

We offer free standard shipping on orders over [Insert amount, e.g., $50] within [Country]. This offer is automatically applied at checkout.

5. Shipping Insurance

While we carefully package every order to ensure safe delivery, we recommend purchasing shipping insurance for high-value or fragile items. This option can be selected at checkout for an additional fee.

6. Shipping Issues

📦 Lost or Stolen Packages

  • Tack9 is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
  • If your package is missing, please contact the shipping carrier directly.
  • If you purchased shipping insurance, you may file a claim for reimbursement.

🚚 Incorrect or Missing Items

  • If your order is incomplete or contains incorrect items, please contact us immediately at [email protected], and we’ll resolve the issue as soon as possible.

7. Customs and Duties (International Orders)

  • International orders may be subject to customs fees, import duties, or taxes imposed by your country.
  • These additional charges are the customer’s responsibility.
  • Please check with your local customs office for more details before placing your order.

8. Changes to This Shipping Policy

Tack9 reserves the right to update this Shipping Policy at any time. Any significant changes will be reflected on this page with an updated effective date.

9. Contact Us

If you have any questions regarding shipping or need assistance with an order, reach out to us at:

📧 Email: [email protected]