Refound Policy

Effective Date: February 20, 2025

At Tack9, we are dedicated to providing high-quality accessories for your dogs, cats, and horses. If you’re not completely satisfied with your purchase, we’re here to help. Please review our refund and return policy below for details on returns, exchanges, and refunds.

1. Returns

You may return most new, unused items within 30 days of delivery for a full refund. To qualify for a return:

  • The item must be in its original condition, unused, and suitable for resale.
  • It must be returned with all original packaging and any included accessories.
  • Items labeled as “final sale” or “non-returnable” (such as personalized or clearance items) cannot be returned.

2. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If approved, we will process your refund to the original payment method.

  • Refunds typically take 5-7 business days to appear in your account, depending on your bank or payment provider.
  • If you used store credit or a gift card, the refund will be issued as store credit.

3. Exchanges

If you received a defective or damaged product, we’re happy to offer an exchange for the same item or a similar one of equal value (subject to availability). Please contact us at [[email protected]] for exchange instructions.

4. Shipping Costs

  • Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective.
  • Original Shipping Fees: Shipping costs are non-refundable. If your order included free shipping, the cost of shipping may be deducted from your refund.

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at [[email protected]] with a photo of the issue. We will arrange a replacement or refund, depending on your preference.

6. Cancellations

If you need to cancel an order, please reach out to us as soon as possible at [[email protected]]. Orders that have already been processed or shipped cannot be canceled but may be returned following our return policy.

7. How to Initiate a Return or Refund

To request a return or refund, please contact our customer service team:

📧 Email: [[email protected]]
📞 Phone: [+1234567890]

Include your order number, product details, and reason for return. Our team will guide you through the return process and provide necessary instructions.

8. Changes to This Refund Policy

We may update this Refund Policy as needed. Any modifications will be posted on this page with an updated effective date. Please check back periodically to stay informed.

9. Contact Us

If you have any questions or need further assistance, reach out to us