Order Cancellation

Effective Date: February 20, 2025

At Tack9, we strive to process and ship your orders as quickly as possible. However, we understand that sometimes plans change, and you may need to cancel your order. Please read our Order Cancellation Policy below for details on how to cancel an order and the applicable conditions.

1. Cancelling Your Order

You can request to cancel your order as long as it has not been processed or shipped.

To cancel an order, please contact us as soon as possible via email at [email protected].

To ensure your request is processed quickly, include:
✔ Your order number
✔ The items you wish to cancel

2. When Can I Cancel My Order?

✅ If your order is still in processing and has not been shipped, we can cancel it without any issues.
❌ If your order has already been shipped, we cannot cancel it, but you may return the item once it arrives by following our Return Policy.

3. Order Cancellation Confirmation

Once we receive your cancellation request, we will send you an email confirmation to let you know:
✔ If the cancellation was successful
✔ If the order has already been processed or shipped and cannot be canceled

4. Special Cases for Custom or Personalized Orders

🚫 Orders for custom or personalized items (such as engraved pet accessories) cannot be canceled once production has started. Please review your order carefully before confirming your purchase.

5. Refund Process

If your order is successfully canceled before it has been shipped, we will process a full refund to your original payment method.

💰 Refund Timeframe: It may take 5-7 business days for the refund to appear in your account, depending on your payment provider.

6. Contact Us

For any order cancellation inquiries, contact us at:

📧 Email: [email protected]